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FAQ

TWIN STRANGERS SEARCH

 

How do I find my Twin Stranger?

A: Sign up to Twinstrangers.com, upload your photos and select your facial features. You will then be presented with people who match your facial description. Once you see someone that looks exactly like you, you can connect with them. It’s good to note that after you sign-up you can upload an additional 3 photographs to your profile.

The more pictures you have the easier it will be for your Twin Stranger to find you AND for you to be positive that your Twin Stranger is the perfect match for you.

 

How long does it take to find my Twin Stranger?

A: There is no set time. It all depends on when your Twin Stranger signs up to the site OR when a member of the site spots that you look like them or their friend. Their friend can then sign-up and connect with you. We have had countless matches on our website to date, just check out our facebook to see the latest Twin Stranger pairing. Niamh has found 3 already! The more pictures you have the easier it will be for your Twin Stranger to find you AND for you to know that your Twin Stranger is a perfect match!

 

Is there anything I can do to speed up the process of finding my Twin Stranger?

A: Yes! Make sure we can see you clearly in your photographs. Your Twin Stranger will never be able to find you if your picture is too dark, blurry, taken from a weird angle, has a filter or features you pulling a face (check out our video on this).

You can upload 5 photographs. Make sure at least one of these is with a straight face taken from directly in front of you (not above or below) and that one is smiling. Please do not hide your face with sunglasses, hats or scarves either- every inch of your face is important.

 

How can I change my profile picture?

A:  Login to your account. Click on 'My Profile'. In the 'upload your images section' click on the first box. An upload option will appear.

 

If I have no matches on my account, is there any way I can search through more people to find my Twin Stranger?

A: Yes absolutely! Use our filter system to add or take away certain facial features - this will display a greater variety of potential Twin Strangers.

 

How do I talk with a person I think is my Twin Stranger?

A: If you think you have found a Twin Stranger and would like to talk to them, click on the ‘connect’ button (The 'connect' button appears after you have 'starred' someone in your 'My Twins' folder). If they too click on the 'connect' button both your email addresses will be revealed to either party. Send them an email and who knows where it could lead...

 

What if they don't want to talk with me?

A: Sometimes some Twin Strangers are happy to just see a photo of you. This makes us sad too :(
Don’t worry though! it’s said we have seven Twin Strangers so hopefully there is one out there that would like to connect.

 


SIGNING-UP

 

Why won’t my pictures upload?

A:  If you’re having trouble with your photographs we have some specifications we need for your images, particularly the size (UNDER 2MBs). See the instructional guide here: https://youtu.be/xW56BHnE3ik

 

What do I do if I don’t know what facial features I have?

A:  That’s totally ok! It’s difficult to know sometimes. Check out our animations on the site and ask your friends what do they think that you look like. Be honest with yourself and remember you can always change your features after you sign-up if you change your mind!

 

I had a problem completing payment. Do I have to fill out the registration form again?

 A:  No, we’ve made it really simple. After you complete step 1 ‘register account’ your profile will be created and entered into our system. So if an error occurs at the payment stage, the next time you come back to our site just go straight to the homepage and login with the username or email you signed up with and password. You will then be logged into your account but you will not be able to use all the features until you complete payment. Follow the instructions to do so.

 


SIGNING-IN

 

I forgot my password.

A: If you forget your password click on the ‘forgotten password?’ link underneath LOGIN on the sign-in page. You will receive an email with instructions on how to reset your password.

 

I forgot my username.

A: Don't worry, you can also sign in with the email address you registered your account with too. You will then see your username in the top left beside your profile photo.

 

I forgot my email address I signed up with, can you help me?

A:  If you have forgotten both your username and email address used with this account you will have to reregister. 

 


MEMBERSHIP

 

How much does Twin Strangers membership cost?

$ 3.95 allows you 6 months unlimited access to TwinStrangers.com, the leaders in the doppelganger world. During this time period you will join over one million people on our site from across the world who are also looking for their doppelgangers and who knows maybe one of them could be searching for you, even while you sleep! 

This is a once-off payment. When the six months are up you will be prompted to renew your subscription if you would like to continue your membership. You will not automatically be charged again.

 

What method of payment do you accept? Is it secure?

A: We accept Visa, MasterCard and American Express transactions. We also accept payment through Paypal.

We use Stripe as our payment gateway provider ensuring your credit card information is safe and secure. We also do NOT store your credit card details, and there is NO rollover in payment after your 6 month membership expires.

 

Is Twin Strangers safe?

A: The Twin Stranger website is very safe. We have installed an SSL Certificate onto our web server to make sure your session is secure and protected.

 


SAYING GOODBYE

 

How do I delete my account?

A:  We will be sorry to see you go, however you can delete your account at any time. Simply login to your profile and click on MY ACCOUNT along the top. Follow the instructions. NOTE: All information will be permanently deleted. There is no undo.

 

Why has my account been removed?

A: The purpose of Twinstrangers.com is to find your doppelganger(s) anywhere in the world. We are not looking for the doppelganger of a cat, a hand, a devil, a cup of tea or anything else that does not resemble a human face. If your profile photos are seen to show anything but you, your account will be removed. Explicit content will also be removed. You may not be notified and you will not receive a refund.